Returns & Exchanges

At Aurora, we want you to love your purchase, which is why we offer a 30-day hassle-free return window for all items in their original condition. If you are not completely satisfied, our simple process ensures you can exchange or return your products with ease.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Print Your Label

  Once approved, download and print the prepaid shipping label provided via email and securely package your items.

• 3.
  Ship the Package

  Drop off your package at any authorized carrier location and keep your tracking receipt for peace of mind.

• 4.
  Receive Your Refund

  After our team inspects the returned goods, your refund or exchange will be processed within 5 to 7 business days.