Frequently Asked Questions

Everything you need to know about shopping with Aurora

What is the typical shipping timeframe for an order?

Standard shipping usually takes 3 to 7 business days within the continental United States. International orders may take 10 to 21 business days depending on the destination and customs processing.

What is Aurora's return policy?

We offer a 30-day return window for most items. Products must be in their original, unused condition with all packaging intact to be eligible for a full refund.

How can I track my package after it ships?

Once your order is dispatched, you will receive a shipping confirmation email containing a unique tracking number and a link to the carrier's tracking portal.

Which payment methods do you accept?

Aurora accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Are the products on Aurora covered by a warranty?

Yes, many of our products come with a standard 1-year manufacturer warranty that covers defects in materials and workmanship under normal use.

Can I modify or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 1 hour of placement by contacting our customer support team directly.